FREQUENTLY ASKED QUESTIONS
Is your stock listed under Radha’s South Africa ready for delivery in South Africa?
Yes, all products and many more available for immediate delivery. Should you wish to see more products please contact store with your WhatsApp Number and more items will be sent to you.
How long would it take if I order for products listed under Radha’s South Africa to reach me?
If you live in South Africa and the order is placed before 10 am you will receive goods the following working day.
What is the name of this currency?
It is South African Rand. One USD is aproximately R 13.50
How do I place my order?
First you have to create an account to be able to place a order. Secondly, you should enter your proposed order in the Wishlist and you will be promptly informed of size availability.Order will only be confirmed when you checkout and make the necessary payment.
How would I know if you received my order?
You would receive a email confirmation from us informing you of receipt of order.
When do I pay for my goods?
You only pay for goods once we confirm stock availability and the approximate date for delivery.
How do I pay?
You can pay directly on our payfast secured gateway by credit or debit cards or you can make direct transfer into our business account in South Africa.
What will be the cost to deliver the goods to my door?
The delivery charge is based on weight and the minimum charge for delivery is R 170. Free delivery for minimum orders of R6000.00 to our South African Customers only.
Is there any other charges other than cost of goods and delivery charges.
No, there is a general sales tax which was recently introduced by the Indian government which is included in the price. Stitching of Lehenga and blouses are optional and will attract extra charges if required.
What is your return policy?
We accept returns on condition all cost borne by us in shipping the goods is compensated by the customer. No returns accepted for items that have been stitched for the customer. Goods must be returned unused without our labels being removed and we should be informed why goods are being returned by email within 24 ours of receipt. Goods should only be returned after confirmation by us.
Which courier company will deliver my goods ?
Courier guy will deliver your goods in South Africa to your door or you may pick up goods directly from our store in our store in South Africa.
How long will the delivery take from India to my door.
It will take approximately 5 to 7 days for customers in India and 10 to 15 days for overseas customers from the date it is dispatched from India and you will be informed of by email when will your goods will leave. Normally it takes 3 days to process delivery and if stitching is required it will require an additional 10 days.
Do you make the goods to our size?
Yes goods are stitched to your size at our manufacturing unit in India. We manufacture up to size 50
How will i know how much the stitching charges are?
You will be informed by email the cost of the stitching charges and the time it would take to complete your order before leaving India.
Do you accept cash on delivery orders?
No we do not accept cash on delivery.